![]() Once your order has shipped, you’ll receive an email from tracking information. Orders are typically fulfilled and shipped within 3-4 business days. Orders are processed Monday - Friday, with the exception of US holidays. For orders under €100 in Ireland, shipping is €12. For orders under 75 GBP in the UK, shipping is calculated at checkout.įor UK orders, any applicable duties or import taxes are collected at checkout for orders over £135 For orders under 125 CAD in Canada, standard shipping is 13 CAD. Jones Road offers free standard shipping for all US orders over $85, Canada orders over 125 CAD, UK orders over 75 GBP, and Ireland orders over €100. For orders under $85 in the US, standard shipping is $6.95. We greatly appreciate your patience and understanding. Unexpected delays can also occur due to weather, staffing and general delays with the carrier. In light of COVID-19, there may be some delays in processing and shipping your order. We do not offer expedited shipping at this time. It is not possible to return any products that are on final or are reduced to clear after the seven-day cooling off period for refund or exchange unless the products are faulty or damaged.Jones Road currently ships to the US (excluding Guam and US Virgin Islands), Canada, Ireland, and the UK (including England, Wales, Scotland, and Northern Ireland, excluding Crown Dependencies). For returns of this type, we will need to pass your name and contact details on to the relevant manufacturer, so that they can contact you regarding quality control if necessary. Allergy returns must not be more than 20% used. If this occurs, please contact us so that we can determine the nature of the problem. ![]() In some cases we can also accept returns of beauty products where you have experienced irritation or allergic reaction. We will refund back to the original method of payment charged only (e.g. We will refund the monetary value of the goods returned to us, at the price you purchased them including the delivery charges for sending the item to you. We will offer you a refund or exchange within 14 days of receiving the returned item/s. Please contact us within 7 days of receipt of the product and we will be able to assist you. In the unlikely event that your product is faulty upon arrival we will happily refund your item when it is returned to us within 14 days from the date of purchase. Please note it is the customer's responsibility to ensure the goods are returned safely to us. We will refund the monetary value of the goods returned to us, at the price you purchased them less the true cost to us for shipping the item to you. If not we will make a discretionary deduction to cover our cost for these items. Please note all applicable free gifts and samples supplied must also be returned with your order. All unwanted goods must be returned in an unused, as new condition with the original packaging and any free samples/free gifts received along with a completed returns form. However, should you wish to return anything bought from us, we will happily refund any unwanted goods returned within 14 days from date of delivery. We hope that you will be pleased with your purchase. If you want goods to be processed as priority please select "next day order" or "tracked delivery" as these orders are prioritised and processed faster than standard delivery items. We endeavour to dispatch your order within 24 hours of receiving it, please allow for some delays during peak period / Black Friday due to high volumes. To reflect the policies of the shipping companies we use and the destination country, orders that weigh more than 2kg will often be split and sent in two or more packages. Orders placed with patina finish are considered custom orders and may not be returned or refund per our custom order policy. ![]() Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we may provide shipping costs if applicable for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world.
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